Questions we hear every day

If it is safe, shut off the water at the source and turn off power to the affected area. Move what you can to a dry room. Then call us at (678) 558-3995: the faster extraction starts, the less has to be torn out. Take a few photos before anything is moved if you can do it safely.

We dispatch 24 hours a day, 7 days a week, from Gainesville. When you call we tell you when the crew will arrive, and we mean it.

Sudden and accidental water damage (a burst pipe, an appliance failure, a storm) is covered by most homeowner policies. Gradual leaks and outside flooding usually are not. We document every job with photos, moisture readings and line-item estimates and deal directly with your adjuster, which makes the claim go smoother.

No. In Georgia you have the right to choose your own restoration contractor. The insurance company's "preferred vendor" works for the insurance company; we work for you.

Typically three to five days with commercial air movers and dehumidifiers, checked with moisture meters every day. We do not pull equipment until the readings say the structure is dry.

Not if the drying is done right and done quickly. Mold needs about 24 to 48 hours of moisture to get started. When we are called early, we treat affected materials and dry the structure before it has the chance. If you already smell mustiness or see spots, we test and remediate.

Homes and buildings built before the 1980s often have asbestos in floor tile, mastic, joint compound, popcorn ceilings and pipe insulation. Cutting out wet drywall or pulling up old flooring can release fibers. We test before demolition and perform licensed abatement when it is needed, so the repair does not create a bigger problem.

Both. The same licensed team that handles the mitigation handles the rebuild: drywall, insulation, flooring, trim and paint. You are not handed off to a second contractor.

Yes. Through Regions Bank you can prequalify in minutes with no impact to your credit score, with fixed-rate 5- and 12-year loans or a 12-month same-as-cash option. Ask us, or use the prequalification link on our contact page.

Yes. Emergency inspections and estimates are free, and we tell you plainly what should be covered by insurance and what may not be.